IT ecosystem as-a-service
Don't let complexity slow you down. Let us integrate and manage your multi-vendor ecosystem with our cutting-edge SIAM.
SIAM services
SIAM in every IT ecosystem
Kapil Vidhani
Head of SIAM Services
Managed multi-vendor environment
The supplier’s best practices are used to create the best service.
Simplifed and harmonized way of working
Improved business satisfaction and end user experience.
Improved productivity
Synergies from ecosystems and cloud agility utilised by ICT.
Key features
A driver of new cultures
We can be the driver of harmonisation, continuous improvement, automation and collaboration culture. Having continuous improvement as your focal point synchronises actions, eliminates waste and helps share service providers’ innovation and experience.
A governor of routines and practicalities
We can be the governor of suppliers, services, processes, finance and contracts. Having one trusted partner simplifies routines and practicalities toward suppliers.
A guardian of guidelines
We can be the guardian of ways-of-working, guidelines, policies, compliance and compatibility: a single source of truth in communicating and following the 'rules of the club'.
An integrator of services
We are an integrator of multi-vendor, multi-player, multi-domain and multi-tower services and have a holistic view of the ecosystem, aligning ICT as a whole with the business.
SIAM services
SIAM – service management
A holistic view of the ecosystem helps you understand the business impact of underlaying services and service providers’ roles. Tactical SIAM with suppliers, services, financial, continual improvement management services. Operational SIAM with process governance, change administration, and test coordination services.
Cross-services SIAM
Competences, roles, and capabilities expand SIAM from traditional process-oriented service management to managing the ecosystem as a whole. Cross-services SIAM for security, cloud/SaaS, DevOps, Automation, IoT, products, and programs. Services for advisory, consulting, and transformation.
SIAM – service integration
Practical coordination for collaboration and leadership in all situations. Multi-vendor service desk for managing the lifecycle of tickets, administrating problems, coordinating P1 situations, and leading Major Incidents.