Next-gen application services for future ready business operations

Our Next-gen Enterprise Service helps you to and ensure business responsiveness, improve business operations and customer experience.

Customer centred enterprise efficiency

Rapidly evolving technology and changing business landscapes can result in scattered IT services and environments. That makes it difficult and expensive for companies to ensure business continuity, digital development efficiency and meet business demands.

Our Next-gen Enterprise Service is a winning solution for strategic application management and IT services. We designed it to respond to the digital transformation challenges that companies face today.

We work closely with our customers to deliver automated IT operations and "digital development" capability improvements. That results in maximized efficiency in IT operations, continuous improvement and strategic application modernization and renewals.

Typically our customers can save up to 30-40 percent of their IT operations annual spend. We do that by harmonizing legacy systems, centralizing IT operations, using intelligent automation, improving application management, and right-shoring resources. The savings enable reinvestments in new digital developments to enhance business operations.

Learn more about how we can turn your business and IT operations future ready.

Manish Kumar

Head of Strategy and Transformation, Tietoevry Tech Services

Key benefits

Intelligent business operations

Gain a holistic view of your business processes. With process and data mining we enable effective process monitoring and early identification of waste and improvement potential.

Business agility

Ensure faster time to market with full-stack digital development services. We encompass processes, capabilities, and toolchains covering the end-to-end lifecycle of applications.

Business continuity

Empower preventive application maintenance and remove siloed responsibilities with end-to-end IT operations across applications, processes, and infrastructure.

Key capabilities

Application transformation advisory

Get an in-depth analysis of your current application landscape and IT service delivery model. This helps to identify what to keep, what requires modernization, and possibly which systems may be safely retired. Application portfolio assessment also gives valuable information about automation and cost-saving potential. We help you to set your vision and business goals. Together, we will form a transformation plan on how to reach your targets.

Integrated AIOps

Our integrated AIOps platform orchestrates applications, business processes, and infrastructure across the digital landscape. By putting a stop to silos, we can use data more efficiently to improve business processes and develop new services. Next-gen Enterprise Service is designed to leverage customers’ existing tools and licenses whenever beneficial. Take the steps towards a modular, scalable, and secure automation architecture.

Read how to optimise your IT operations with AIOps

DevOps and digital development

Development teams, which we establish in collaboration with you, target to maximize digital development efficiency and delivery quality with a strong focus on commonly defined business outcomes. We help you to drive DevOps transformation and automate the digital development and IT operations landscape. Empower developers with the advantages of private, hybrid or public cloud capabilities.

Process automation

With advanced process and data mining techniques, you’ll get a holistic view of your business processes. Automation helps to collect, analyse, and improve services. With intelligent automation capabilities, we can reduce the process turnaround time, improve customer experience, and increase process visibility. When moving from manual to automated processes, you can achieve significant cost savings, higher quality, and faster process execution.

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Case study: Process automation for a large Nordic retailer

The retailer aimed to improve business productivity and cost-efficiency through automation and new technologies. Tietoevry implemented Next-Gen Solution resulting three key business operations advantages:

Automated payment process

The retailer wanted to ensure timely procurement of grocery items like milk, meat, eggs, vegetables, etc. to its 1800 stores. This meant that 3^rd party suppliers needed to receive payments on time based on their terms and conditions.

With Next-Gen Enterprise Solution, we turned vendors’ payment reconciliation process from manual to automated. In practice, we integrated a data lake, batch monitoring system, and ERP systems such as SAP. The automated payment process resulted in considerable continuous savings, as the retailer could reliably avoid penalty charges.

Faster application release cycles

In order to improve the end-user experience, the retailer aimed to speed up turnaround time for customer-facing application development. For example, when implementing functional and business enhancements for web applications based on end-customers feedback.

The Next-Gen Solution’s microservices architecture helps the retailer to launch new features and enhancements with speed.

Reduced risk of major incidents

The retailer wanted to reduce brand and reputational risks, such as downtime of POS (Point of Sale).

Integrated AIOps orchestrating the IT landscape helps to turn maintenance from reactive to preventive and even predictive.

Next-gen application services for future ready business operations