Corporate Intranet Solutions for 4 Large Banks

About Clients

OTP Bank, Credit Agricole, UkrSibBank BNP Paribas, and Raiffeisen Bank Aval were in need of corporate intranet solutions – communication, collaboration and knowledge management platforms.

Business Challenge

The local branches of four large international banks in Ukraine - OTP Bank, Credit Agricole, UkrSibBank BNP Paribas, and Raiffeisen Bank Aval – were in need of corporate intranet solutions – communication, collaboration and knowledge management platforms that would serve as a single access point for corporate information landscape. Besides, they needed to implement corporate news delivery channels, as well as public information feeds, generic business workflows, and information-sharing spaces, to provide an opportunity to place requests and create reports.

Solution

For our clients, Infopulse (now part of Tietoevry Create) developed corporate solutions and PMO portals, serving as a single access point to the corporate information landscape and featuring:

• Integration with banking SAP and Project Server systems
• News delivery channels and public information feeds
• Generic business workflows, media galleries, information sharing spaces, and discussion platforms
• Request processing systems, powerful analytical dashboards & reporting tools
• Knowledge, process, change request tracking system and record life cycle management systems, etc.

Technologies & Tools

• Microsoft SharePoint
• ASP.NET
• TRAC
• HTML 5
• Microsoft BizTalk Server
• Microsoft IIS
• VMware
• Microsoft SQL Server Reporting Services

Business Value

The implemented intranet solutions became important elements of corporate culture and identity:

• A vast increase in employee satisfaction and awareness
• Accelerated effectiveness and efficiency of common business processes, reduced workload
• Maintenance and licensing costs were optimized
• Increased security and safety in information management activities.

As a result of the request management system re-engineering, we are able to significantly reduce the work involved in request processing, and it also gives us an opportunity to improve the security and transparency of business processes. In addition, Microsoft Project Server integration allows us to consolidate the data from our activities needed for carrying out requests in our corporate project management system, based on Microsoft Project Server. Hence, we have centralized information on the workload of all our specialists, both those taking part in projects and those carrying out administrative tasks. Infopulse (now known as Tietoevry Create) has once again confirmed its reputation as a reliable partner that provides high-class services. The Issues Management Server Engine System they have developed fully corresponds to the bank’s requirements and expectations in terms of its functional loading. We have also had the opportunity to appreciate the professionalism of the company’s employees.

- Sergiy Koromyslo, Project Manager at UkrSibbank BNP Paribas

For OTP Bank, Infopulse (now known as Tietoevry Create) developed a corporate portal based on Microsoft SharePoint and seamlessly integrated the solution with our internal SAP systems utilizing Microsoft BizTalk Server. The solution provides a wide overview of the corporate landscape by integrating public and corporate newsfeeds. This platform allows for smooth communication and collaboration between employees by integrating generic business workflows, information sharing spaces, media galleries, employees’ profiles, and more. The integrated platform became a primary internal access point for all bank employees and an important element of corporate organizational culture.

- Nataliia Lukash, Head of HR at OTP Bank Ukraine