Dedicated QA Team & Consulting for a Global Telecom Company

About Client

A global telecommunications service provider that creates advanced software and infrastructure solutions for telecom operators. The company also produces high-end networking equipment and offers a broad spectrum of valuable business support services within the telecom industry.

Business Challenge

The client’s primary business goal was to test a newly developed digital billing system. By cooperating with Tietoevry Create, the provider found needed test competence and support in resolving a number of challenges related to QA practices. The major problems were to:

• Assemble and train a team of QA experts
• Execute a series of important QA processes
• Establish the needed system configuration and provisioning
• Improve various aspects of project management.

Solution

Tietoevry Create formed a dedicated team of QA experts whose task was to resolve the client’s business challenges and implement end-to-end testing of the billing system. QA experts of Tietoevry Create built a test strategy from scratch and managed to:

• Develop precise testing strategies and plans through the entire project timeline.
• Built an advanced competence center with relevant workshops and consulting services.
• Conduct a full spectrum of testing services, including test tool design, end-to-end, automated, manual, non-functional, integrated, ad hoc tests as well as infrastructure deployment and management.
• Coordinating a large international team of QA experts, with 85 engineers based in Ukraine, India, and Scandinavia.
• Re-design the legacy migration testing strategy and apply an accurate comparative performance analysis after the migration

Technologies & Tools

• • Apache JMeter
  • Oracle SQL
  • Python
  • SoapUI
  • SPARX VISO
  • VMware
  • IBM CLM
  • Java Selenium
  • LoadRunner
  • Docker
  • Jmeter
  • JAVA

Business Value

The solutions delivered by Tietoevry Create have significantly improved the customer’s QA practices and contributed to their business success by:

• Creating a strong QA competence and forming a proficient testing team for the customer.
• Establishing a transparent QA process environment for every project participant.
• Conducting flawless functional and non-functional testing that resulted in maximum efficiency of the digital billing system.
• Setting up continuous testing processes that resulted in faster feedback and better software quality.
• Introducing an expert appraisal system that accurately evaluates various aspects of employee performance.
• Providing efficient business process outsourcing (BPO), including QA processes and project management services.