Global Telecom Company Runs like Clockwork with Custom OSS & BSS Apps

Business Challenge 

BICS has over 3,000+ suppliers around the globe. The company has to deal with astonishing numbers of price positions and complex traffic management and accounting. In Global Telecom Business, the whole market is split into traffic customers and traffic suppliers. Any act of buying and selling has to be constantly analyzed and reviewed, all traffic types have to be actively managed. A large amount of data has to be stacked from pools into a data warehouse, where it is aggregated and shown in a scalable and transparent format. Such analysis and management are rather complicated, especially when suppliers can be customers at the same time. 

BICS needed to develop tools and solutions that would efficiently meet the above challenges. Besides, many systems were outdated or lacked important features and critically required modernization. 

Solution  

We develop and maintain the solutions that form a portfolio of Operations Support (OSS) and Business Support Systems (BSS), totaling 60+ applications. We constantly supply new solutions for BICS and improve the performance of almost all existing apps by adding new features or re-engineering legacy software. 

Our team is responsible for development and maintenance of the following BICS applications: 

• Signaling/SMS/MMS traffic routing  
• Operators' relationship data management  
• Signaling/Voice/SMS/MMS/Roaming traffic analysis and QoS analysis  
• Price lists, contracts, account balances, invoices management  
• Proactive Monitoring of network alarms  
• Customer tickets management  
• Traffic measurements and KPI analysis  
• Capacity usage  
• Near real-time quality figures  
• Network infrastructure management  
• Mobile and Local Number Portability  
• Price Management Tool (PMT) – establishing prices for voice traffic between destinations  
• Voice traffic billing system  
• Access to routing of switches (Sonus, Veraz, Ears, etc.).  

Besides software engineering services, we provide 24/7 1st, 2nd and 3rd level support consisting of operations support, release management and application maintenance support, and handling BICS business clients’ calls. 

Technologies & Tools 

• Java 
• Oracle 
• Spring 
• Hibernate 
• JBoss 
• Apache 
• VMware 
• .NET Framework 
• WCF 
• WPF  
• MS SQL and others

Business Value 

BICS is very happy with the solutions provided. The tools and systems that are developed for BICS are essential in handling telecom business and in continuously delivering high-quality service. With their help, the telecommunication company receives proactive issue solving, saves costs, reduces time-to-market, and effectively manages resources and traffic. Telecom management tools help to leverage procedural and law issues and ensure positive customer experience. 

Due to the complexity of our business, we have very high expectations. Our partners got us covered right where we needed help. Their expertise and ability to deliver quality are what we value the most. BICS has complete confidence in our partner and in people as team members and professionals in their fields. We strongly believe that such efficient and transparent cooperation is beneficial for both parties, as we see it as an excellent and exciting opportunity to bring our business relations to a completely new level. 

- Ronald Ballet, Director of Strategic Partnerships & Outsourcing