Mobile App Automates Incident Management on Roads
An app for handheld devices improves ASFINAG’s processes for alerting, coordination, and documentation during incidents on Austrian highways.
Senior Customer Manager
The challenge
ASFINAG’s incident managers are responsible for ensuring safety on Austrian roads every day. To make their work more efficient, the company wanted to provide its employees with a modern app for tablets and smartphones that would provide optimal support for alerting, coordination, and documentation. With a new app, the company needed to achieve the following:
- Seamlessly integrate the new app with its systems.
- A focus had to be made on accessibility & ensure that the app complies with the requirements of the Federal Disability Equality Act.
- Other challenges included connecting multiple interfaces and gradually expanding app functionality.
The solution
With the road incident management app, ASFINAG, together with its partners Tietoevry and moPS GmbH, implemented a forward-looking product tailored to ASFINAG’s specific needs.
The mobile application provides incident managers with access to relevant real-time data anytime and anywhere. They can get an up-to-date overview of the situation and recommendations for action. Functions such as alerting, coordination, and cross-organizational communication are seamlessly integrated.
Key success factors of the project:
- Consistent data availability via integration with ASFINAG systems.
- Gradual feature expansion and replacement of the legacy solutions.
- Dynamic project model – clearly defined release cycles ensure continuous development with maximum business value.
The application helps to generate automated incident documentation and is available on tablets and smartphones, helping incident managers improve their efficiency and response speed.
About the customer
ASFINAG plans, finances, builds, maintains, operates, and tolls Austria’s highways and expressways. These responsibilities are funded through a user-friendly toll system. The primary aim of ASFINAG is to make Austria’s roads among the safest in Europe and to strengthen Austria as a business location.
Client: ASFINAG
Location: Austria
Industry: Public sector, Transportation
Employees: 3,000
Website: www.asfinag.at
Efficient incident management
Optimized alerting, coordination, and documentation to ensure greater safety on Austria’s highways and expressways
Seamless integration
Connection to existing systems and ongoing enhancements (such as Cooperative Intelligent Transport Systems integration)
Accessible app
Fully compliant with legal accessibility requirements, ensuring usability for all incident managers
The incident management app is a major step toward digitalization, improving our efficiency and significantly contributing to safety and mobility on Austria’s highways.
Product Developer, ASFINAG Traffic Management Systems
