Head of Customer Service Area Solutions, Tietoevry Create
The challenge
Flexible solution for different needs
The Savings Bank Group's primary objective has been to offer customers an easy way to book meetings, either traditionally at a branch or digitally online and by phone. In developing the meeting reservation system, the aim was to make it easy and smooth for customers, the central customer service and bank staff to use. The development also aimed to distribute appointments evenly between the different branches and staff in order to make use of all available time.
The solution
A smoother and more efficient meeting reservation tool
The Savings Bank Group's meeting reservation system has been developed to be as user-friendly and seamless as possible for customers, so that an existing or potential new customer can easily find a meeting online or in an office. Meetings can be easily searched by location or meeting subject, for example. The development work has also taken into account the Savings Bank's customer service and staff, so that the tool also makes their everyday life easier. It also helps to distribute time evenly between the different offices and staff, so that all available time is used.
”The reneved meeting solution now serves the Savings Banks' needs well."
says Anna Carmichael, Development Manager
”Customers can book a meeting with us via our website, their online bank or the Savings Bank Mobile app. By leveraging the entire office network, customers will see more available meetings in the search results and we will be able to serve more customers in the same amount of time.”
About the customer
The Savings Bank Group has been promoting the economic well-being of its customers and local communities for over 200 years. The Savings Bank Group consists of 14 local Savings Banks, which offer their customers comprehensive retail banking, investment, home exchange and insurance services across Finland. At the core of the Savings Bank Group's strategy is the Savings Bank Experience, which combines digital and personal customer service to create the best customer experience in Finland. That is why high customer satisfaction and good service in person and digitally have long been the basis of the Savings Bank Group's growth and success.
Great customer experience
Säästöpankki aims to combine digital and personal customer service to create the best customer experience in Finland. Customers can easily book meetings for negotiations online and at the office.
Online services are always available
Säästöpankki offers an online meeting for authenticated users with any bank ID and allows both couples and potential customers to meet effortlessly with a specialist online.
Everyday time management is made easy
The technical solutions make the everyday life and time management of staff easier. The tools provide a wealth of data to support customer meetings and policy development.
