Sales Manager, Tietoevry Industry
Transforming customer experience and reducing operational costs
Svea Perintä, a leading debt collection agency in Finland and part of Svea Bank Group, faced the challenge of modernizing its communication processes to enhance the customer experience while optimizing operational costs. By partnering with Tietoevry and adopting their Multichannel service, Svea has significantly digitalized its outgoing communication. This shift has reduced operational costs by minimizing reliance on traditional paper-based letters, while also positively impacting customer experience, as digital letters reach consumers faster and provide a more seamless payment experience.
Already within the first two months, we have been able to reduce paper based communication by almost 15 %-points. This means significant savings in cost, improved customer experience as well as positive impact on the environment. This partnership exemplifies how innovative technology can drive business success while contributing to positive societal change, – says Ossi Lahti, Director Debt Collection, Svea Perintä.
Ossi Lahti, Director Debt Collection, Svea Perintä.
Tietoevry’s Multichannel service has been instrumental in helping Svea prioritize digital channels for outgoing communications. For example, Multichannel has enabled Svea to maximize the potential of digital mailboxes such as Kivra and Omaposti. The service prioritizes these channels whenever possible for sending out reminder letters, while also ensuring compliance by routing letters that still must be delivered on paper through the print and mail channel.
- Tietoevry manages the business logic embedded in the files received from Svea and ensures that communications reach the end-consumer through the most optimal channel while maintaining legal compliance in the highly regulated debt collection industry. Improved digitalization not only enhances customer experience by delivering digital letters faster, but it also allows invoices to be paid directly within the same channel, saying Roope Ilmola, Sales Manager, Tietoevry Industry.
Seamless integration and service set-up
Svea’s trust in Tietoevry as a secure and dependable service provider was validated by the seamless and effective implementation of the solution.
Continuous and open communication with Tietoevry facilitated a swift and structured service set-up, which was completed on time, with the first batch sent into production within 9 weeks from the initiation of the process, points out Susanna Havanka, Development Manager, Svea Perintä.
Susanna Havanka, Development Manager, Svea Perintä.
The Multichannel service is particularly noteworthy for its flexibility, especially in its ability to integrate seamlessly with existing systems and handle various types of data formats.
Secure solution ensuring business continuity
Tietoevry’s extensive experience in delivering business-critical B2B integration services played a significant role in the decision to choose the Multichannel service.
- A reliable invoice distribution partner is crucial for ensuring a smooth customer experience, maintaining cash flow and liquidity, and supporting efficient customer service, - concludes Roope Ilmola, Sales Manager, Tietoevry Industry.
As the leading invoice distribution vendor in the Nordics, Tietoevry offered a customizable and secure solution that met Svea’s specific business needs.
Svea leverages Multichannel for launching invoice Lifecycle Management Services
This successful partnership has resulted in closer collaboration between Svea and Tietoevry. Building on this foundation, Svea is set to launch a comprehensive Invoice Lifecycle Management service that will cover the entire flow from invoice distribution to reminders, account receivable management, and debt collection. Central to this new service is Tietoevry’s Multichannel platform, which Svea has seamlessly integrated into. All communications throughout the various stages of the Invoice Lifecycle Management service will be routed through the flexible and modern Multichannel solution.
Group information in English: Svea Group
Local information in Finnish: Collection Agency Svea Perintä Oy