Time to have a look at how Systembolaget meet the customers' demands

The challenge

Systembolaget’s vision is to actively participate in creating a society in which everyone can enjoy alcoholic drinks with consideration about health and without harming either themselves or others. They also have the very tricky task to create an amazing user experience, whilst not encouraging people to purchase more alcohol than they had planned. There was also a need to become more efficient when facing seasonal peaks on their website, and to enhance their entire customer experience.

Sustainability is also an important part to make it possible for Systembolaget to measure and reduce its own and suppliers' environmental impact.

The solution

We facilitate and advise Systembolaget on why, and how, to move parts of their IT operations to the public cloud, powered by Azure in order for them to be able to handle the highly fluctuating web traffic in a more cost-efficient manner, and with shorter time to market.

Systembolaget has really understood why scalability is key to keep costs under control in times where experimentation and pilots are key to success. In order to be able to create a customer experience that reflects their organizational vision, they need to free up time and money in order to actually be able to test their way to get there. Cloud technology has been a key enabler for Systembolaget when it comes to their transformation.

A large part of Systembolaget's hardware is recycled today through Tietoevry's care, for example, as much as 99 percent of all cash computers replaced during the year have been passed on to other operations, after which the life cycle has been significantly extended. Another initiative is the sustainability dashboard that Tietoevry has developed, where data collection is automated and environmentally impacting key figures from all of Systembolaget's strategic suppliers are collected and reported based on each player's delivery.