Digitalisation of the Danish government sector with Public 360°
The Danish Appeals Boards Authority is supported by, Public 360°, in their effort to become the best appeal authority in Europe.
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The challenge
A very complex and expensive system setup called for an update. To move from 14 different homepages, 6 ECM solutions and 3 web portals, it was essential to consolidate everything into a single ECM solution. It was thus important to find a strategic sparring partner to collaborate continuously throughout a rapid development period—both organisationally and system wise.
The solution
With one common digital foundation, TietoEVRY's ECM solution Public 360° and eArchive 360° became the foundation for their entire digitalisation journey. Two years after the move they reach more settlements faster than previously and all historic data has been consolidated into a common eArchive.
About the customer
Nævnenes Hus is the Danish Appeals Boards Authority located in Viborg, serving 19 independent complaints and appeals boards. They help ensure that final settlements are made in conflicts between citizens and the government.
Save time
Achieve now more settlements in a shorter period of time.
Strategic partnership
Easy collaboration throughout a rapid development period.
Easy configuration
Public 360° gives the ability to continually configure the system thenselves.
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Nævnenes Hus’ digital journey is still ongoing, and we are currently working on different projects to make most of data collected through Public 360° to optimize both decisions and underlying case management.
Vice Director of Nævnenes Hus
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