Virtual assistant & Voice VA
Conversational AI can be used to power chatbots to become smarter and more capable.
Basic chatbots only have the capacity to complete a limited number of tasks. Typically, this means answering simple FAQs and not much else. In order to meet the demands of larger enterprises, chatbots need conversational AI to enhance their ability to understand different human languages and to provide transactional functionality in addition to their informational capabilities.
With powerful language understanding, a chatbot can go beyond text-based interactions and become the foundation for voice-driven customer service using
text-to-speech and speech-to-text integrations.
