Revolutionizing mill operations with Artificial Intelligence

How to unleash the full power of AI in ERP/MES systems in the paper industry?

Christian Hamp / May 06, 2025

The integration of Artificial Intelligence (AI) into ERP and MES systems is transforming business operations at pulp, paper, board, tissue and packaging mills. Tietoevry's TIPS uses AI to provide deep insights into each customer's unique configuration, support workflows with built-in intelligence, and even autonomously take over selected tasks.

TIPS Copilot: knows about the individual configuration 

TIPS Copilot is an AI system that knows everything about the standard TIPS solution (Manufacturing Execution System) and also holds specific knowledge about the individual customer installation. TIPS Copilot provides access to all details of your operating environment for a tailored approach. 

The real differentiator for TIPS Copilot is its real-time access to all TIPS data. This capability enables you to gain real-time insights into your data, perform analyses, and visualize the results graphically — all through natural, local language. 

Tietoevry constantly updates the knowledge base to ensure AI remains relevant. Experts upload material in a manner the AI understands, enabling seamless communication and optimal performance. Additionally, AI can be trained for specific environments, providing personalized service. 

AI is only as good as the information it has access to. In most organizations, however, a significant amount of expert knowledge exists only in the heads of individuals. Asking these experts to document their know-how often proves ineffective. At PPF, we have had very promising experiences by conducting interviews with experts, transcribing their insights, and—supported by AI—transforming this input into AI-usable content. This initiative ensures the AI stays up to date and continues to make well-informed decisions. 

AI One-Touch: simplifying user interaction 

AI One-Touch is a feature that powers up TIPS with AI capabilities, requiring minimal user interference. For example, if a customer complaint arises, AI One-Touch collects relevant information and drafts a response without user input. This feature also writes reports and offers various assistance throughout the day, reducing users' workload. 

The simplicity of AI One-Touch is its greatest asset. Users simply hit a button, and AI knows what to do. This level of automation is unmatched in other ERP systems. AI One-Touch enhances productivity and ensures timely responses to customer inquiries and operational tasks. 

Agentic Work: the virtual user 

Agentic Work, a term coined by Microsoft, represents a new era in AI where agents perform tasks on behalf of users. In TIPS, agentic work is embodied by AI that acts like a TIPS user, executing tasks and making decisions autonomously. 

This concept bridges the gap between AI and reality. Agents in TIPS manage deckle optimization plans with varying parameters, such as maximizing throughput or minimizing waste. TIPS AI agents can be instructed through natural language. For example, if the system is told to "minimize waste", it will handle all the necessary following configuration details without further human input. 

Agentic Work within TIPS exemplifies AI's practical usefulness in business operations. It empowers users to focus on strategic activities and any anomalies that may emerge, while AI handles routine tasks, enabling a more efficient workflow. 

In conclusion, Tietoevry's TIPS AI revolutionizes business operations and sets a new standard for ERP/MES systems. By leveraging customer-specific knowledge, simplifying user interaction, and embracing agentic work, TIPS unleashes the full power of AI in ERP/MES systems. 

Read more about TIPS AI on our website, or get in touch personally. We would be delighted to tell you more about how TIPS AI can further enhance your mill’s productivity and profitability. 

 

Christian Hamp
Core Product Lead, Pulp, Paper & Fibre, Tietoevry Industry

Author

Christian Hamp

Core Product Lead, Pulp, Paper & Fibre, Tietoevry Industry

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