Discover how generative AI delivers business benefits in five real-life cases. Learn about the scalable and unique approach of Tietoevry Tech Services' SmartGen Suite.
We collected five real cases to inspire of the different possibilities generative AI technologies enable. Some of these cases are in production on a large scale, some are innovations being either on Proof of Concept or Proof of Value phase. What is common for all these cases is the repeatable and modular way how they have been created: SmartGen Suite – The unique way to speed up GenAI development and governance by Tietoevry Tech Services.
What we believe is utmost important when planning and implementing generative AI solutions, is the fact that we need to consider the entire lifecycle of the AI solutions. The governance of generative AI solutions is very different from normal application and management (ADM) practices. Understanding the context of data and ingesting it for Generative AI is crucial; therefore response monitoring, data governance and data management play a major role in life cycle management. Security and responsibility must be built-in to the solutions, without imposing unnecessary restrictions that would hinder use or development.
Our core competence comes from exploiting AI to improve our own IT services and operations and customer business processes. The vast experience gained from this area and responsibility of business-critical solutions and services, has helped us to form a solid foundation to scale GenAI solution development and full lifecycle approach.
Our strong foundation is built on using GenAI to improve the efficiency of IT services. Our learnings and approach are applicable to a wide range of GenAI use cases. We have developed a repeatable process for innovating and validating these use cases in a lean and agile way. This streamlines the entire lifecycle, from data preparation and model training to deployment and monitoring, with a constant focus on cost efficiency and modular flexibility.”
Let’s look at five recent examples where we have experienced the value of GenAI jointly with our customers.
Imagine needing to quickly understand the responsibilities of different parties to contracts in order to make informed decisions. Now imagine a pile of contract documents from different eras, filled with complicated legal terminology.
In this use case, we helped a large company improve its contract management with GenAI. By using simple natural language queries, users can get instant answers, leading to more efficient decision-making and faster responses.
Business impact and employee experience were the driving forces. When you need to quickly understand responsibilities and roles in contracts, instead of sifting through hundreds or even thousands of legal documents, you can simply ask a question and get an instant answer."
GenAI helps us at Tietoevry Tech Services to transform the way we deliver managed IT services. Ensuring business and service continuity for our customers is utmost important for us. Therefore, developing our ways of working leveraging GenAI is a natural focus for us.
We have experienced faster issue resolution, when GenAI is there to assist our service specialists. Pioneering GenAI here, in our core business, has helped us to create a solid foundation for GenAI solution development and AI governance.”
Enabling data to drive managed services, helps us continuously improve measures and service performance.
Enhancing information and helping people find the right products for their needs, for example, is a typical use case where GenAI can add a lot of value in improving the user experience. We have already had the opportunity to gain experience in several implementations of such GenAI solutions.
There are endless opportunities for GenAI efficiencies in vast cases of content validation, improvement or creation for example in online stores, marketing content or customer service.
GenAI excels in customer service and can work tirelessly to improve content, such as product descriptions. We've seen significant benefits from the repeatability of GenAI solutions in these scenarios. After the initial installation, several departments within the same organization have been eager to realize its value potential.”
We experimented with a use case aiming to help citizens to understand the relevant tax information from the masses of publicly available documents. The solution is not in production but has functioned as a demo to illustrate how convenient the “ask from a friend” type of user interface can be.
This use case demonstrates well GenAI’s abilities in helping to find answers from large data sets in quickly and user-friendly manner and provide multi-lingual support on the fly.”
This GenAI-powered app has the potential to deliver clear benefits on the social and healthcare sector. The solution was one of the winners of the SOTE AI Hackathon 2024.
We implemented Generative AI app which can assist home care workers with data collection and recording. It also helps if there is a need for language translations. This allows the carers to spend more time with clients themselves.”
Our SmartGen Suite is a set of proven processes and technologies to rapidly test the benefits of generative AI use cases, but also to move from PoC or PoV phases to scalable production, and to continuously develop and manage the solution. If you have a use case in mind but are wondering how to implement it, please contact us. Together we can make evaluating the impact and feasibility of a use case efficient, fun and easy.
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